Support & faq
The email is a more and more unreliable way for the communication, so if you’d like to be sure that we receive your questions and suggestions please fill in this form. However, you can send email directly to: firstname.lastname@example.org.
Our website's content tries to meet our customers' needs and changing continuously depending on our developments and the users' feedbacks. Moreover we made a search page and collected the most frequently asked questions below. Thanks for checking them before you ask a question.
Our custom programming service is closed because we would like to focus on the development of our free and paid indicators. We have a lot of ideas and we receive many requests for the future developments.
Frequently Asked Questions
Why should i use trendlines or divergences?
Because these are traditional tools in technical analysis, such as S/R levels, candlestick pattern, pivot points, peak/bottom analysis, etc. These tools are better than "noname" forex indicators, that’s why professional traders who are moving a lot of money - behalf of institutions - use these tools for a long time.
Are truetl indicators recommended for everyone?
Yes, for beginner and advanced traders equally, because our indicators:
- help analyzing the chart for beginners
- help making decisions more quickly
- decrease the possibility of mistakes
- save time and are more comfortable
Is this the holy grail?
No, the Holy Grail does not exist, and if we can give you an advice: give up the search for it. At the beginning you have to do a lot of hard learning and testing.. But when you know exactly how to use the basic tools, and you’ve developed your own custom strategy (exact entry-exit, and money management) which is comfortable for you – and if you have superior good mental ability – then you will find out that forex trading is the best and easiest job in the world. Read more...
Which is the best indicator for the trading? can you suggest?
One and only indicator or sentence for profitable trading doesn't exist. Our approach is that a trader has to know all traditional tools of the technical analysis (trendline, divergence, S/R level, candle-pattern, etc.) and with this knowledge he can decide what he would like to use for his individual trading style. For example we know some traders who never used trendlines but are still profitable and we also know traders who can't live without this tool.
Which is the best settings for your indicators?
With our developments and the configurability of our tools we try to meet our customers' unique needs. The default settings are good working and are useful to start trading but the best settings depend on your trading style.
How many pips could this tool do monthly?
It's up to you and your personal strategy. TrueTL "only" draws the trendlines or divergences, and there are million ways to use this information. We show a possible way to begin developing your personal strategy, and some other ideas on the EXAMPLE page.
Where can i find a description of the strategy?
We shared our two strategies on the EXAMPLE page, but TrueTL indicators are not a trading system. Our strategies is comfortable for us, but we are not sure that they would be comfortable for you too. Nobody can tell you in few sentences how to trade or which decision is “right or wrong”. You can find many ideas on many sites, but you have to develop your complete trading personality, and your unique trading style.
What kind of pairs are recommended to use with truetl?
Because the trendline and divergences are traditional tools for traders, these indicators are useful to any forex pair, cfd, stocks, in any timeframe.
Can I use your indicators with binary options?
Because of our indicators are traditional tools they are able to be used with any instrument and timeframe and with binary options also. The binary option requires different entry and risk management method than the "normal" trading. We have seen some strategies with rsi trendline or cci divergence but we described our own approach to the trading on the EXAMPLE page and we prefer that.
What is the difference between truetl and demark trendlines?
For example, TrueTL draws all trendlines not just two of them, and not inaccurately like Demark does. TrueTL analyses the movements from the first candle in the chart’s history, and it sets the end of the trendline to the last pullback. It marks all 3 touches-trendlines and the lowest / highest trendlines too… and so on... We explain all features in the well detailed user's guide video, so after watching it, the difference will be absolutely obvious to everyone.
Is truetl compatible with renko chart?
Yes, from the 1.3 version TrueTL is compatible with renko chart. You can see our developments on the UPDATE page.
How much does it cost?
There are three license options. Because we believe that you will find our product useful, we allow a low-cost 30 days payment for 8€ / 10$ option, andyou can pay with this method as long as you would like to. You can also purchase a 365 days license for 80€ / 100$, or a Lifetime license for 130€ / 160$. If you have purchased the 30 days option, and after a while you would like to purchase the lifetime license, we can decrease the Lifetime price to 120€ / 150$. In this case please contact us.
I have seen your indicators at a lower price.
We can assure you that those are fake versions, and will not work properly. Some parts of the algorithm are running on our server, and fake versions will not access these parts. More info about our ex4 protection.
How can I pay?
In default, we accept PayPal and Credit Card. If this is not available for you, we accept: Moneybookers (Skrill), Alertpay or Webmoney too. In this case, please contact us or just enter your email address on the BUY page for the instructions.
Can I use your indicators with multiple Metatrader accounts?
Yes, you can use our indicators on unlimited number of Metatrader accounts.
I would like to use your indicators on multiple devices. I have to buy another license?
No, you can use our indicators on other devices. The only restriction is that you can’t use it with more than 3 devices at same time.
If I purchase a 30 days license and after that I want a lifetime license can you give discount?
Yes, we can decrease the price of the LIFETIME license if you purchased other license(s) previously. For this or for other discount write us a message.
My license is expired. How can I renew it?
As we mentioned on our buy page you can purchase the 30 or 365 days license continuously any number of times. For the protection of our customers we don't use any automatic payment function. You should buy the license the same as you did the first time on the buy page.
Can i purchase another 30 days license before the previous is expired?
Yes of course. In this case we will increase the last license's expiry date with 30 days so you will not lose a days.
I have purchased TrueTL indicators but I forgot my username. Can you help me?
Yes of course. Please write us a message (select the "Forgotten Username" subject).
Why should I pay for it? I can find many free trendline and divergence indicators.
Yes, you can find some solutions for free or not free, but we have to say that those are not close to the TrueTL's knowledge and accuracy. Those tools may seem similar to TrueTL at first sight, but after a deeper examination the difference will be absolutely clear for everyone. Give it a try!
I purchased for your indicators. when will I receive it?
We need some times for the administration. As we mention on our BUY page, we send the confirmation email within 24 hour on business days but usually within 3 minutes. If you can't find the email please check you spam / bulk / junk folders in your email client.
I bought truetl. Can I get the updates?
Yes, of course. You can see our developments on the UPDATE page continuously. If a new update is released, you can download it from this page after you entered your username.
What happens with my lifetime license if your site is shutdown by an unpredictable event?
As the owners of TrueTL, we have the fully functioning offline versions of our indicators. We absolutely do not plan to stop our services, but if this happens, we can send these offline versions to every costumer who has a lifetime-license.
Do you use your indicators?
Yes, absolutely. Originally we made a trendline tracer script for ourselves in 2010. Our trading became more easier and more relaxed with that tool. That’s why we’ve decided to let others benefit from our own, tested, continuously developed scripts for an honorable price.
If you are succesful with this tool, why are you selling it?
The thinking behind this question applies only to an EA, because that instrument does not contain any human factor, and each instance of it does the same thing at same time. If anyone creates a profitable EA, selling it and making copies of it may be really dangerous, because sooner or later those instances will make an impact on the market, which is not favorable for the developers or anyone. Our indicator is not an EA, it is a tool that can help human beings, it has a million ways to use, so there is no danger in selling it.
I have some idea for new features. can I share it?
Yes, we appreciate your feedback, as we need it for the continuous development. So if you have any idea, don't hesitate to contact us. Of course, this does not mean that we will implement every idea in our tool automatically, but if we think that your idea would be useful for many people, then we will use it. It has already happened many times.
My computer has slowed down when I attached truetl. how is it possible?
The auto-refresh of TrueTL refreshes only at every new bar. But if you attached an other indicator(s) which uses force refresh on every tick, then the TrueTL indicator's calculation will run on every tick. Please find out which indicator uses the force refresh and remove it. If you insist to this indicator, please let us know, we will try to help.
Do you have a user’s manual or additional instruction?
No, because our website contains all necessary information about the settings, with pictures and videos. These are always changing as we are developing the indicators continuously. However, you can find some advise about the usage on the EXAMPLE page. This content is expanding too.
I have many opened chart on my MT4. if I attach TrueTL indicators can they slow the charts down?
Any indicator slows down the MT4 but our indicators doesn't require more resource than any other indicator which has complex algorithm. TrueTL Indicators calculate only when the candle is close or if you run "calculate trendline" script and the speed is depending on your internet connection and your computer. In normal case you can use our indicators at 20+ opened charts at the same time.
I installed the indicators but I can't find them in the metatrader. Why?
From the 600 build of Metatrader the install method is changed. You can read more about it here.
The indicator shows this message: "Network error! Try to change the tf or instrument." Why?
It's a universal message which appears when the indicator can't connect to our servers for the calculation. In this case please try to check your internet connection (router, firewall, vpn, etc.) and refresh the indicator (with timeframe/instrument change or restart MT4). Our servers availability is more than 99,7% but sometimes minimal downtime may occur despite our efforts.
How many percent is your servers availability?
More than 99.7% since we made our server-side calculation and protection system (at 2012). We have two servers for the redundancy and we are working continuously on the more and more better service but sometimes minimal downtime may occur despite our efforts.
Do you accept personal programming requests?
No, from 03.04.2014 we don't accept these requests because we would like to focus on the development of our indicators. We have a lot of ideas and we receive many requests for the future developments.